Another sea day before we get to Tokyo, I was previously under the impression we were docking at Yokohama but have recently discovered we are much further in and will be using Tokyo International Cruise Terminal. This has changed our plans entirely so I have researched things to do and think we will just get off and walk. As we are coming back next year and intend to spend 3 nights in Tokyo pre cruise, there isn’t any urgency to see anything majorly of interest.
Nicole went to the gym this morning and on her way back decided to collect a bottle of water from one of the bars. After 7 days into the cruise she was told that she has used up her quota. As she doesn’t drink alcohol and the price is worked out on a daily rate, we are struggling to make sense of this. If one person in the cabin has the My Drinks package, then anyone else sharing the cabin has to have it too. She can seemingly go and have as much spirits as she likes but no more bottled water. Tap water is not even available in the dining room and if you want water with your meal, you have to buy it or bring your own along which is what our table mates have been doing. There are water dispensers in the buffet and a couple of areas around that deck but there are stickers on them asking you not to fill water bottles directly from the machine so it’s a case of filling a cup then pouring it into a bottle. We were not totally sure who to have a word with so our first port of call was the English Speaking Hostess who is only available for an hour in the morning and 2 hours in the early evening. 3 hours a day on a sea day, nice job if you can get it.
So having spoken with Hannah, the Costa Hostess there is no movement on the bottled water situation but we can apparently get a glass of water at any bar. We also expressed our extreme disappointment with Nicole’s vegan options especially in the MDR given the excellent service we received from our last 3 Costa cruises. Lots of notes taken and whether anything comes of it remains to be seen.
A very quiet day today with lots of reading and browsing only interrupted by meals and a few laps of the upper decks to get some exercise and steps in.
Tonight was a completely different scenario in the MDR, we had two tiers of management loitering and eventually confronting Nicole about her vegan options. Quite why it has taken for us to complain to action anything is very disappointing. The two management staff were people we actually spoke with at the beginning of the cruise and didn’t want to know. All of sudden things have changed.
Tomorrow Tokyo beckons…
Fitbit Steps – 11,137
I thought I had heard of every single nickel and dime thing a cruiseline could do to their guests, but now I guess I am wrong. Charging for water in the dining room? WTF? I will never recommend Costa to anyone. In fact, this needs to get out there to every person who might ever think of taking a Costa cruise. I hope your future Asian cruise is with someone else. After 30+ cruises to say I am shocked in an understatement. I only hope that Nicole’s dining situation gets better. How deaf are these people. I mean, she talked to the chef??? Who should she have talked to?